912 Privacy Policy — User Data Protection
User privacy is a priority at 912. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform.
Last updated: 2026. By continuing to use the 912 platform, you agree to the terms set out in this Privacy Policy.
Types of Information We Collect
When you register and use the 912 platform, we collect certain categories of information to ensure the platform runs smoothly and securely:
Full name, date of birth, email address, phone number and the password you registered with. This information is used to verify your identity and secure your account.
Device type, operating system, browser type, IP address and general location data. This information helps us detect suspicious activity and ensure login security.
Transaction records in MYR (RM), payment methods used (bank name, digital wallet type) and deposit and withdrawal history. Full account numbers are not stored by 912.
Pages visited, session duration, games played and interactions with platform features. This data is collected through cookies and similar tracking technologies.
How We Use Your Information
912 uses collected information solely for legitimate platform operations and service improvement. We do not sell users' personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Processing account registration and verifying user identity
- Processing deposits and withdrawals in MYR securely
- Detecting and preventing fraud, account misuse or suspicious activity
- Providing effective and responsive customer support
- Sending important notifications regarding your account, transactions or platform updates
- Improving the user experience based on aggregated usage patterns
- Complying with applicable legal and regulatory requirements
Cookies & Tracking Technologies
Platform 912 uses cookies and similar tracking technologies to enhance the user experience, remember login preferences, and analyse platform performance. There are two main types of cookies used:
These cookies are required for the platform's core functions, such as maintaining your login session, processing transactions securely and keeping your account safe. They cannot be disabled as they are critical to the operation of the 912 platform.
These cookies help us understand how users interact with the platform, which pages are visited most frequently, and where users encounter issues. This data is used in aggregate form without identifying individual users.
You can manage cookies through your browser settings. However, disabling all cookies may affect the full functionality of the 912 platform.
Data Storage, Security & Sharing
Data Storage & Security
All user data is stored on servers protected with SSL encryption protocols. Access to personal data is restricted to staff who require it to carry out their operational duties. 912 conducts regular security audits to ensure data protection systems remain up to date. Inactive account data held over an extended period is subject to our defined data retention policy.
Sharing with Third Parties
912 does not sell or rent users' personal data to third parties. However, we may share necessary information with approved payment service providers to process transactions in MYR, and with legal authorities where required under Malaysian law. All third parties involved are obligated to uphold data protection standards equivalent to our own policy.
User Rights over Personal Data
As a 912 platform user, you have full rights over your personal data. We respect these rights and provide clear channels for you to exercise them.
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by email to [email protected] and will be processed within a reasonable timeframe.
If any of your personal information is inaccurate or out of date, you can update it through the 912 account portal or contact our support team for assistance.
You may request the deletion of your account and personal data by contacting the 912 support team. Please note that financial transaction records may need to be retained for a specified period to comply with legal requirements.
Policy Changes & How to Contact Us
912 reserves the right to update or amend this Privacy Policy from time to time in line with operational, technological or legal changes. Users will be notified of any material changes via in-account notifications or their registered email address.
The "Last updated" date at the top of this page will be revised whenever changes are made. It is the user's responsibility to review this page periodically. Continued use of the 912 platform following any policy changes constitutes your acceptance of the updated policy.
For any questions, concerns or requests related to your privacy and data protection, please reach out to the 912 support team by email at: [email protected]. You may also refer to the FAQ for answers to general enquiries.
